Frequently Asked Questions

Play the video or read below for steps on how to start your washer using the Huebsch payment center.

1. Load your clothes into an open washer
2. Close the washer and latch it shut
3. Pour your detergent into the receptacle found at the top of the machine
4. Make note of the machine number found on the blue sticker
5. Head over to the Huebsch Payment Center
6. Tap Wash
7. Select your machine number
8. Select wash type, temperature, and load size
9. If you'd like to add an additional washer, tap add washer and repeat the steps
10. Tap pay
11. Choose your desired payment option and follow the on-screen prompts

Play the video or read below for steps on how to start your dryer using the Huebsch payment center.

1. Load your clothes into an open dryer
2. Close the dryer and latch it shut
3. Make note of the machine number found on the blue sticker
4. Head over to the Huebsch Payment Center
5. Tap Dry
6. Select your machine number
7. Select dry temperature
8. Tap next
9. Choose your dry time and cycle type
10. Note, reverse tumbling is best for bedding and not recommended for normal clothes or garments
11. Tap Pay
12. If you'd like to add an additional dryer, tap your machine type and repeat the steps
13. Tap Pay
14. Choose your desired payment option and follow the on-screen prompts

Play the video or read below for steps on how to add cash to your Huebsch app using the payment center in store.

1. First tap, add cash from the home screen
2. Next launch your Huebsch app, log in or create an account
3. Select your location
4. If this is your first time using the app, you'll need to enter your location's PIN. The PIN can be found on the blue stickers found on the machines
5. Once your location is set up, tap add funds
6. Tap cash and hit OK to allow the app to access your camera. You'll need this in order to scan the code
7. Scan the code on the payment center screen. If you have trouble scanning the code, you can simply enter the code you see on the screen
8. Once you've scanned the code, tap continue
9. Locate the bill acceptor and wait for the green light to turn on
10. Feed your cash into the slot, then read and follow the onscreen prompts before completing the addition of funds

Watch the video or read the steps below to learn how to use a Huebsch keycard.

If you have funds on your keycard you would like to use:

After selecting your wash and dry options and you are at the payment screen, follow steps below:

1. Insert your keycard into the slot just below the touch screen
2. The machine will automatically remove the funds from your keycard

To load change after paying with cash follow the steps below:

1. If you're paying with cash, read and follow the onscreen prompts
2. If there are leftover funds, the machine will dispense a card at the bottom of the payment center
3. Remove the key-shaped inset from the card
4. Insert your keycard in the slot just below the touch screen, leave the card in the slot, and remove it only when prompted on the screen
5. The machine will automatically load your funds onto your keycard
6. Make sure to not discard or misplace your keycard as they are not refundable

To view your balance or add funds to your keycard follow the steps below:

1. Select the keycard option on the main screen
2. Insert your keycard into the small slot just below the touchscreen
3. Wait until the machine reads your keycard
4. Once the keycard is recognized, it will show you your balance
5. If you'd like to add funds, select add funds
6. Locate the bill acceptor and wait for the green light to turn on
7. Load your cash and confirm that the funds are accurate
8. Read and follow the onscreen prompts and remove the keycard when complete

Watch the video or follow the steps below:

1. Tap "log in" at the top of the screen
2. Enter your email and password associated with the account
3. Proceed with your wash and dry transactions
4. Make sure to log out after your transaction is complete