{"id":13684,"date":"2022-05-17T16:27:12","date_gmt":"2022-05-17T21:27:12","guid":{"rendered":"https:\/\/cleanlaundry.com\/?page_id=13684"},"modified":"2025-05-30T09:32:22","modified_gmt":"2025-05-30T14:32:22","slug":"faq","status":"publish","type":"page","link":"https:\/\/cleanlaundry.com\/es\/about\/faq\/","title":{"rendered":"Clean Laundry FAQ"},"content":{"rendered":"<h1>\n\t\tPreguntas frecuentes\n\t<\/h1>\n\t<h3>General Questions:<\/h3>\n\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--label-0\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-0\">La m\u00e1quina tom\u00f3 mi dinero, \u00bfpuedo obtener un reembolso?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-0\" tabindex=\"-1\"><i title=\"Expandir\">Expandir<\/i><\/a>\n\t\t\t\t\t<p>Para solicitar un reembolso por ocurrencias calificadas, env\u00ede un correo electr\u00f3nico a la tienda en la que ocurri\u00f3 el incidente. Puede encontrar el correo electr\u00f3nico haciendo clic en <a href=\"https:\/\/cleanlaundry.com\/es\/locations\/\">aqu\u00ed<\/a> and locating the store&#8217;s page.<\/p>\n<p>Por favor, incluya los detalles de la ocurrencia en su correo electr\u00f3nico y estaremos encantados de ayudarle.<\/p>\n\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--label-1\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-1\">\u00bfCu\u00e1nto cuestan las lavadoras y secadoras?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-1\" tabindex=\"-1\"><i title=\"Expandir\">Expandir<\/i><\/a>\n\t\t\t\t\t<p>Los precios de nuestras m\u00e1quinas var\u00edan seg\u00fan la ubicaci\u00f3n. Por favor, <a href=\"https:\/\/cleanlaundry.com\/es\/locations\/\">encuentra tu ubicaci\u00f3n<\/a> y ll\u00e1menos para hablar con un miembro del equipo de Clean Laundry.<\/p>\n\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--label-2\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-2\">\u00bfCu\u00e1l es la red WiFi y la contrase\u00f1a?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-2\" tabindex=\"-1\"><i title=\"Expandir\">Expandir<\/i><\/a>\n\t\t\t\t\t<p>Our WiFi network name is Clean Laundry and the password is &#8220;freesuds&#8221;. All lowercase, all one word.\u00a0<\/p>\n\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--label-3\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-3\">\u00bfVende detergente y suministros para la ropa?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-3\" tabindex=\"-1\"><i title=\"Expandir\">Expandir<\/i><\/a>\n\t\t\t\t\t<p>\u00a1S\u00ed! \u00a1En cada una de nuestras ubicaciones, tenemos una m\u00e1quina expendedora equipada con diversos suministros, como detergente, suavizante de telas, bolsas de lavander\u00eda, toallitas para secadora y oxidantes!<\/p>\n\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--label-4\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-4\">\u00bfOfrecen limpieza en seco, planchado y arreglos?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-4\" tabindex=\"-1\"><i title=\"Expandir\">Expandir<\/i><\/a>\n\t\t\t\t\t<p>No, no ofrecemos limpieza en seco, planchado o alternancias en ninguna de nuestras ubicaciones. Aqu\u00ed en Clean Laundry, lavamos, secamos y doblamos.<\/p>\n<p>Si prefiere que lavemos, sequemos y doblemos, consulte <a href=\"https:\/\/cleanlaundryexpress.com\/\">Lavander\u00eda limpia Express<\/a> en ubicaciones selectas!<\/p>\n\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--label-5\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-5\">\u00bfQu\u00e9 promociones tienes en este momento?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-5\" tabindex=\"-1\"><i title=\"Expandir\">Expandir<\/i><\/a>\n\t\t\t\t\t<p>Muchas de nuestras ubicaciones ofrecen varias promociones. Echa un vistazo a nuestro <a href=\"https:\/\/cleanlaundry.com\/es\/about\/active-promotions\/\">p\u00e1gina de promociones<\/a> para ver lo que puede estar pasando en su tienda.<\/p>\n\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--label-6\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-6\">\u00bfCuales son tus horarios?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-6\" tabindex=\"-1\"><i title=\"Expandir\">Expandir<\/i><\/a>\n\t\t\t\t\t<p>Our hours vary by location. To find the location closest to you and it&#8217;s hours, <a href=\"https:\/\/cleanlaundry.com\/es\/locations\/\">haga clic aqu\u00ed<\/a>.<\/p>\n\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--label-7\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-7\">\u00bfPor qu\u00e9 las puertas se bloquean autom\u00e1ticamente a la hora de cerrar?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-7\" tabindex=\"-1\"><i title=\"Expandir\">Expandir<\/i><\/a>\n\t\t\t\t\t<p>Para mantener nuestra tienda segura y protegida, nuestras puertas se bloquean autom\u00e1ticamente al momento del cierre. Si sale despu\u00e9s de que se cierre la puerta, no podr\u00e1 volver a la tienda hasta el pr\u00f3ximo d\u00eda de apertura. Permitimos que los clientes que est\u00e1n en la tienda permanezcan en la tienda y salgan una hora despu\u00e9s del cierre para terminar su lavado.<\/p>\n\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--label-8\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-8\">\u00bfEst\u00e1 abierto en d\u00edas festivos?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-8\" tabindex=\"-1\"><i title=\"Expandir\">Expandir<\/i><\/a>\n\t\t\t\t\t<p>Nuestras tiendas est\u00e1n abiertas los d\u00edas festivos a menos que se especifique lo contrario en su p\u00e1gina de Facebook.<\/p>\n\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--label-9\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-9\">\u00bfPuedo lavar mis art\u00edculos para perros, gatos o caballos en Clean Laundry?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-9\" tabindex=\"-1\"><i title=\"Expandir\">Expandir<\/i><\/a>\n\t\t\t\t\t<p>S\u00ed. Tenemos m\u00e1quinas que pueden contener hasta 9 cargas a la vez, por lo que los art\u00edculos para perros, gatos y caballos quedar\u00e1n limpios como lo har\u00eda su ropa.<\/p>\n<p>Le pedimos que sacuda los art\u00edculos afuera, antes de traerlos, para evitar que el exceso de cabello y la suciedad obstruyan las lavadoras y las tuber\u00edas.<\/p>\n<p>Please note, some locations do not allow pet bedding\/horse gear to be washed outside of blankets. Please refer to the specific Clean Laundry city website, locations which do not allow will indicate it is not allowed.<\/p>\n\t<h3>Huebsch How To Videos:<\/h3>\n\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--label-0\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-0\">How do I start a Huebsch washer?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-0\" tabindex=\"-1\"><i title=\"Expandir\">Expandir<\/i><\/a>\n\t\t\t\t\t<p>Play the video or read below for steps on how to start your washer using the Huebsch payment center.<\/p>\n<ol>\n<li>Load your clothes into an open washer<\/li>\n<li>Close the washer and latch it shut<\/li>\n<li>Pour your detergent into the receptacle found at the top of the machine<\/li>\n<li>Make note of the machine number found on the blue sticker<\/li>\n<li>Head over to the Huebsch Payment Center<\/li>\n<li>Tap Wash<\/li>\n<li>Select your machine number<\/li>\n<li>Select wash type, temperature, and load size<\/li>\n<li>If you&#8217;d like to add an additional washer, tap add washer and repeat the steps<\/li>\n<li>Tap pay<\/li>\n<li>Choose your desired payment option and follow the on-screen prompts<\/li>\n<\/ol>\n<iframe loading=\"lazy\" title=\"reproductor de videos de youtube\" src=\"https:\/\/www.youtube.com\/embed\/YcHbaHH7BR4\" width=\"1120\" height=\"630\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>\n\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--label-1\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-1\">How do I start a Huebsch dryer?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-1\" tabindex=\"-1\"><i title=\"Expandir\">Expandir<\/i><\/a>\n\t\t\t\t\t<p>Play the video or read below for steps on how to start your dryer using the Huebsch payment center.<\/p>\n<ol>\n<li>Load your clothes into an open dryer<\/li>\n<li>Close the dryer and latch it shut<\/li>\n<li>Make note of the machine number found on the blue sticker<\/li>\n<li>Head over to the Huebsch Payment Center<\/li>\n<li>Tap Dry<\/li>\n<li>Select your machine number<\/li>\n<li>Select dry temperature<\/li>\n<li>Tap next<\/li>\n<li>Choose your dry time and cycle type<\/li>\n<li>Note, reverse tumbling is best for bedding and not recommended for normal clothes or garments<\/li>\n<li>Tap Pay<\/li>\n<li>If you&#8217;d like to add an additional dryer, tap your machine type and repeat the steps<\/li>\n<li>Tap Pay<\/li>\n<li>Choose your desired payment option and follow the on-screen prompts<\/li>\n<\/ol>\n<iframe loading=\"lazy\" title=\"reproductor de videos de youtube\" src=\"https:\/\/www.youtube.com\/embed\/s4UD8KeAUos\" width=\"1120\" height=\"630\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>\n\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--label-2\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-2\">How do I add cash into my Huebsch app?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-2\" tabindex=\"-1\"><i title=\"Expandir\">Expandir<\/i><\/a>\n\t\t\t\t\t<p>Play the video or read below for steps on how to add cash to your Huebsch app using the payment center in store.<\/p>\n<ol>\n<li>First tap, add cash from the home screen<\/li>\n<li>Next launch your Huebsch app, log in or create an account<\/li>\n<li>Select your location<\/li>\n<li>If this is your first time using the app, you&#8217;ll need to enter your location&#8217;s PIN. The PIN can be found on the blue stickers found on the machines<\/li>\n<li>Once your location is set up, tap add funds<\/li>\n<li>Tap cash and hit OK to allow the app to access your camera. You&#8217;ll need this in order to scan the code<\/li>\n<li>Scan the code on the payment center screen. If you have trouble scanning the code, you can simply enter the code you see on the screen<\/li>\n<li>Once you&#8217;ve scanned the code, tap continue<\/li>\n<li>Locate the bill acceptor and wait for the green light to turn on<\/li>\n<li>Feed your cash into the slot, then read and follow the onscreen prompts before completing the addition of funds<\/li>\n<\/ol>\n<iframe loading=\"lazy\" title=\"reproductor de videos de youtube\" src=\"https:\/\/www.youtube.com\/embed\/Otl0iqNxkRc\" width=\"1120\" height=\"630\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>\n\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--label-3\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-3\">How do I use a keycard?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-3\" tabindex=\"-1\"><i title=\"Expandir\">Expandir<\/i><\/a>\n\t\t\t\t\t<p>Watch the video or read the steps below to learn how to use a Huebsch keycard.<\/p>\n<h3>If you have funds on your keycard you would like to use:<\/h3>\n<p>After selecting your wash and dry options and you are at the payment screen, follow steps below:<\/p>\n<ol>\n<li>Insert your keycard into the slot just below the touch screen<\/li>\n<li>The machine will automatically remove the funds from your keycard<\/li>\n<\/ol>\n<h3>To load change after paying with cash follow the steps below:<\/h3>\n<ol>\n<li>If you&#8217;re paying with cash, read and follow the onscreen prompts<\/li>\n<li>If there are leftover funds, the machine will dispense a card at the bottom of the payment center<\/li>\n<li>Remove the key-shaped inset from the card<\/li>\n<li>Insert your keycard in the slot just below the touch screen, leave the card in the slot, and remove it only when prompted on the screen<\/li>\n<li>The machine will automatically load your funds onto your keycard<\/li>\n<li>Make sure to not discard or misplace your keycard as they are not refundable<\/li>\n<\/ol>\n<h3>To view your balance or add funds to your keycard follow the steps below:<\/h3>\n<ol>\n<li>Select the keycard option on the main screen<\/li>\n<li>Insert your keycard into the small slot just below the touchscreen<\/li>\n<li>Wait until the machine reads your keycard<\/li>\n<li>Once the keycard is recognized, it will show you your balance<\/li>\n<li>If you&#8217;d like to add funds, select add funds<\/li>\n<li>Locate the bill acceptor and wait for the green light to turn on<\/li>\n<li>Load your cash and confirm that the funds are accurate<\/li>\n<li>Read and follow the onscreen prompts and remove the keycard when complete<\/li>\n<\/ol>\n<iframe loading=\"lazy\" title=\"reproductor de videos de youtube\" src=\"https:\/\/www.youtube.com\/embed\/7UnS1ug9-Bc\" width=\"1120\" height=\"630\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>\n\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--label-4\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-4\">How do I log into my Huebsch account from the Payment Center?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-4\" tabindex=\"-1\"><i title=\"Expandir\">Expandir<\/i><\/a>\n\t\t\t\t\t<p>Watch the video or follow the steps below:<\/p>\n<ol>\n<li>Tap &#8220;log in&#8221; at the top of the screen<\/li>\n<li>Enter your email and password associated with the account<\/li>\n<li>Proceed with your wash and dry transactions<\/li>\n<li>Make sure to log out after your transaction is complete<\/li>\n<\/ol>\n<iframe loading=\"lazy\" title=\"reproductor de videos de youtube\" src=\"https:\/\/www.youtube.com\/embed\/9Mhjcr3E8s8\" width=\"1120\" height=\"630\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>\n\t<h3>Find location-specific information, email, and phone numbers through our location finder.<\/h3>\n\t\t\t<a href=\"https:\/\/cleanlaundry.com\/es\/locations\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\tLOCATION FINDER\n\t\t\t<\/a>\n\t<p><em>Disclaimer: By providing my contact information to Clean Laundry, I acknowledge and give my explicit consent to be contacted via SMS and receive emails for various purposes, which may include marketing and promotional content. Message and data rates may apply. Message frequency may vary. Reply STOP to opt-out. Refer to our Privacy Policy for more information.<\/em><\/p>\n<h2>\n\t\t\u00bfPrimera vez en Clean Laundry?\n\t<\/h2>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cleanlaundry.com\/wp-content\/uploads\/2023\/05\/CL-1stAveShoot-Batch3-bag-scaled.jpg\" alt=\"Clean Laundry employee cleans machine while customer unloads laundry at the laundromat\" itemprop=\"image\" height=\"1920\" width=\"2560\" title=\"CL 1stAveShoot Batch3-bag\" onerror=\"this.style.display='none'\"  \/>\n\t<h3>Puede notar que las cosas son un poco diferentes a las de sus lavander\u00edas est\u00e1ndar.<\/h3>\n<p>Clean Laundry es un nuevo concepto de lavander\u00eda que pone \u00e9nfasis en la experiencia del d\u00eda de lavado. Creemos que te mereces un espacio limpio para lavar la ropa, por lo que nuestras lavander\u00edas de lavander\u00eda Clean Laundry obtienen constantemente las mejores calificaciones en cuanto a limpieza y calidad. Hacemos esto a trav\u00e9s de nuestra promesa de marca: crear un ambiente que sea limpio, c\u00f3modo y conveniente.<\/p>","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions General Questions: The machine took my money, can I get a refund? Expand To request a refund for qualified occurrences, please email the store in which the incident occurred in. You can find the email by clicking here and locating the store&#8217;s page. Please, include details of the occurrence in your email&hellip;<\/p>","protected":false},"author":101027,"featured_media":0,"parent":4624,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13684","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Clean Laundry FAQ - Clean Laundry<\/title>\n<meta name=\"description\" content=\"First time? Check out our frequently asked questions at Clean Laundry. 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